Integrator
I don’t just design screens — I design how everything works together.
Open to roles in Hong Kong 🇭🇰
Solving digital complexity through design, research, collaboration and systems thinking.
👋 I'm Jay — a product and front-end designer specialising in inclusive, AI-led and service-driven products.
📃 About me
The man, the myth, the legend.
I'm an experience designer with 3+ years of experience working across digital products, services, and platforms. My work sits at the intersection of design, technology, and business.
I specialise in:
- User research & service design
- Interaction & systems thinking
- Designing for accessibility & inclusion
- AI-assisted and enterprise experiences
Currently interested in roles across product, interaction, and service design.
Squad leader
Inclusive by default — not as an afterthought.
Kaizen
If I don’t know it today, I’ll master it tomorrow — and improve it while I’m at it.
A bit of everything
I bridge design, tech, and business so everyone rows in the same direction.
✨ Featured work
Kinda rough around the edges.
2025 / bp / Oil & Gas
1 AI-led IT Support Platform
A concept exploring how generative AI can transform internal IT support through agentic workflows and smarter knowledge discovery.
Energy
ITSM
This title needs to be an outcome or impact.
Proposed a custom-built, AI-led employee portal using ServiceNow OOB components.
- Role: Interaction Designer
- Focus: Navigation, agentic AI, approvals
- Outcome: Clearer journeys & reduced friction
This title needs to be an outcome or impact.
Proposed a custom-built, AI-led employee portal using ServiceNow OOB components.
- Role: Interaction Designer
- Focus: Navigation, agentic AI, approvals
- Outcome: Clearer journeys & reduced friction
This title needs to be an outcome or impact.
Proposed a custom-built, AI-led employee portal using ServiceNow OOB components.
- Role: Interaction Designer
- Focus: Navigation, agentic AI, approvals
- Outcome: Clearer journeys & reduced friction
🤝 Collaborations
Solving people and planet problems.
I've collaborated with designers, engineers, researchers, and stakeholders across energy, finance as well as small to medium enterprises.
My strengths lie in close collaboration, shared ownership, and evidence-based decision making.
💬 Let's talk.
Assam or Ceylon tea – no coffee here.
Think we could build something exciting? I'd love to hear from you — whether it's a quick question, collaboration idea, or a full-on project.
Currently open to new opportunities & collaborations